Frequently Asked Questions
Everything you need to know about your Twojeys experience.
What materials are used in Twojeys jewelry?
Our pieces are crafted using high-quality materials including 925 sterling silver, 18k gold plating, and high-grade stainless steel to ensure durability and a premium finish.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 7-10 business days for international orders. Express shipping options are available at checkout.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all packaging included.
How should I care for my jewelry?
To maintain the shine, avoid contact with perfumes, lotions, and salt water. Store your jewelry in a dry place, preferably in the Twojeys pouch provided.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various local payment methods depending on your region.
Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.